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Refund Policy
No Contact — effective 31 August 2026
The short version: the No Contact membership bought on this site (£39.99/year) has a 30-day money-back guarantee — email us and we refund it, no questions asked. App subscriptions are billed by Apple, so those refunds are issued by Apple under App Store rules. Either way, if something feels wrong, email us first: we would rather fix the problem.
The membership (bought on this site)
The No Contact membership — £39.99 per year, including your personalized recovery plan and No Contact Pro in the iOS app — comes with a 30-day money-back guarantee. If it isn't right for you, tell us within 30 days of your first payment and we'll refund it in full — no questions asked, no forms to argue with.
The membership renews yearly until you cancel. Cancelling takes one click from any Paddle receipt email (or write to us) — you keep access until the end of the period you've paid for, and you won't be charged again.
How to request a refund
Email info@nocontact.uk from the address you used at checkout, or reply to your receipt email. Refunds are processed by Paddle, our merchant of record, back to your original payment method — typically within 5–10 business days depending on your bank.
After a refund
Your plan link returns to preview mode. Your quiz answers stay yours, and you can retake the quiz any time. Consumers in the UK and EU always keep their statutory rights on top of this guarantee.
App Store subscriptions
Payments for No Contact Pro inside the iOS app are processed entirely by Apple. We never see your payment details, and we have no ability to charge or refund your card directly. To request a refund for any App Store purchase:
- Go to reportaproblem.apple.com and sign in with the Apple account you purchased with.
- Find the No Contact charge, choose "Request a refund", and pick the reason that fits.
- Apple reviews and decides refund requests under its own policies, usually within a few days.
Free trials
If your plan includes a free trial and you cancel at least 24 hours before the trial ends, you are not charged at all. The trial's length is always shown at the point of purchase.
Cancelling your subscription
You can cancel at any time in your device's Settings → Apple Account → Subscriptions. Cancelling stops the next renewal; you keep access to Pro until the end of the period you already paid for. Deleting the app does not cancel a subscription.
Problems and mistakes
Charged twice, charged after cancelling, a purchase you don't recognize, or a purchase made by a child — for App Store charges Apple handles all of these through reportaproblem.apple.com, and for website purchases we handle them directly. Either way, email info@nocontact.uk and we'll help you sort it out.
Contact
Questions about billing or refunds: info@nocontact.uk