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Privacy Policy

No Contact — effective 31 August 2026

No account

You never create an account in the app, and we never ask for your name, email address, or phone number there. Nothing in the app is linked to your identity, because the app does not know your identity.

What stays on your device

The personal content you create in the app is stored only in the app's private storage on your device (and your device backups, if you have those enabled):

• Journal entries and unsent letters
• The red flags vault
• Mood check-ins
• Your no-contact streak and milestones
• Your onboarding answers and recovery plan
• Lesson and exercise progress

None of this is transmitted to us. We cannot read it, and deleting the app deletes it.

Coach chat

When you message the AI coach, your message and a small anonymous profile (your goal, selected focus areas, and day count — as internal category ids, never your name) are sent over an encrypted connection to our server so the AI can generate a reply. Messages are processed transiently: they are used to produce the response and are not stored on the server, not logged, and not used to train any AI model. The same applies to text you paste into analysis features.

Purchases

Subscriptions are billed by Apple through your App Store account. We never see your payment details. To unlock your subscription across reinstalls, our subscription processor (RevenueCat) validates App Store receipts and stores purchase events under a randomly generated, app-scoped identifier — not your name or email.

Paywalls and offers

Our paywall provider (Superwall) decides which offer screen to show and records anonymous events about it: that a paywall was shown, tapped, or led to a purchase, along with device-level information such as language, region, app version, a random install-scoped identifier, your device's vendor identifier (IDFV), and the same anonymous onboarding categories described above. This is used to operate and improve the offers, not to identify you.

Usage analytics

To understand which features help, the app may record usage events — for example, that a breathing exercise was completed or a milestone was reached. These events are counts and category ids only. They never include journal text, chat text, or anything you type, and they are stored under anonymous identifiers only.

Ad measurement

If you arrived through an ad, we measure that the ad worked, in privacy-preserving ways:

• Apple Search Ads: we ask Apple's AdServices framework whether this install came from an Apple Search Ads campaign. This uses no advertising identifier and reveals nothing about you personally.
• Aggregate conversion reports (SKAdNetwork): Apple sends ad networks anonymous, aggregate install reports that cannot be tied to an individual device or person.
• The tracking permission prompt: the app may ask for iOS tracking permission solely to let the ad network that brought you here measure its own ads. If you decline — which is always fine — the app works identically and only the aggregate reports above are used.

What you write in the app is never used for advertising in any form.

Reminders

Daily reminders are local notifications scheduled on your device. They are optional, and their content is generated on-device.

This website

If you leave your email on the waitlist or take the quiz, we store: the email address you give us, your quiz answers (as fixed option ids — the quiz never stores free text), your country, and the campaign tag that brought you here. We use this to send you what you asked for — your read and your plan. We will not send you marketing unless you explicitly opt in, and every marketing email includes an unsubscribe link.

If you buy the personal plan on this site, checkout is handled by Paddle, our merchant of record. Paddle collects your payment and billing details under its own privacy policy — we never see your card number. We store an order record (your email address, the plan reference, and payment status) so we can deliver what you bought and honor the refund guarantee.

This website sets no cookies and runs no third-party trackers.

Data retention and deletion

Your app content lives on your device, so deleting the app deletes it. Server-side, chat messages are not retained at all; anonymous purchase and usage events are retained by our processors (RevenueCat, Superwall) for as long as needed for subscription management and analytics. Because these records are not linked to your identity, they cannot be looked up by name or email. To have the email address and quiz answers you left on this website deleted, write to info@nocontact.uk and we will remove them.

Legal bases (EEA/UK)

Where GDPR applies: we process chat messages to provide the service you request (performance of contract), anonymous purchase and analytics events in our legitimate interest of operating and improving the app, the email address and quiz answers you leave on this website with your consent and to provide what you asked for, and ad-measurement data with your consent where consent is required.

Children

The app and this website are not directed at children and are intended for people old enough to be navigating a breakup. We do not knowingly collect data from children.

Changes

If we change this policy, we will update this page and the date above. Meaningful changes will be reflected in the app before they take effect.

Contact

Questions about privacy: info@nocontact.uk